Q1: How long does it take to receive my custom case?
In-store orders are ready instantly. Online orders are printed within 1–3 business days.

Q2: Which phone models are supported?
Compatible with iPhone 11–17 and Samsung S20–S25 series.

Q3: Can I bring my own photo or artwork?
Yes, upload any photo, design, or text directly in our online designer, or visit our in-store kiosk or shop for assistance.

Q4: What if I made a mistake in my design?
Please contact us immediately after placing your order — once printing starts, we may not be able to make changes.

Q5: Are the cases durable and protective?
All cases are made with high-quality TPU or silicone materials and tested for durability and print resistance.